Inogen

FAQs

Avis de non-responsabilité : Veuillez vous référer au guide d’utilisation pour le dépannage et la FAQ

What are the washing instructions for the carry bag and backpack?

Hand wash only in warm water, Do NOT Tumble Dry, Do NOT Iron, Do NOT Bleach, and allow to dry immediately away from direct sunlight and heat.

Is it safe to use the Inogen One in cold/hot environments?

It is safe to use the Inogen One in these conditions; if the user can tolerate the environment, then most likely the Inogen One will function without any trouble. However, if the Inogen One becomes too cold/hot, an alert will be displayed on the device.

Is it safe to use the Inogen One if I also have a pacemaker?

Yes, there will be no interference between the two devices.

Is it safe to use the Inogen One when I have an x-ray?

Yes, we recommend attaching a 25ft nasal cannula to the device and setting the Inogen One with the x-ray technician.

Is it safe to use the Inogen One when I have an MRI?

Yes, we recommend attaching a 25ft nasal cannula to the device and setting the Inogen One with the technician.

Is it safe to allow my Inogen One through the airport screening machines?

Yes, it is safe to walk through the screening machines while using your Inogen One.

Can I use my Inogen One with a swivel connector?

No, we cannot recommend the use of the Inogen One connected by a swivel connector as there is possibility of oxygen flow to be restricted. However, all Inogen One POCs are approved for use with a nasal cannula up to 25ft in length.

Can I use the Inogen One with my C-PAP/BiPAP machine?


No, Inogen does not allow the device to be used in conjunction with humidifiers, nebulizers, C-PAP, BiPAP or connected to any other type of devices. Doing so may impair performance or damage the equipment.

Can I use my Inogen One in the rain?

Yes, the Inogen One was tested to withstand rain while transferring from a car to a home, for example, and the carry bag provides another layer of protection.

How do I report a problem with my equipment, order supplies, or leave Inogen’s service?

To order supplies, please click here. To connect with Inogen call our Customer Service department.

How do I return an Inogen Product that has been replaced?

If you do not have a Return Label, create a New Support Ticket and select Schedule a Pickup. We will notify UPS for you and UPS will come to your home and pickup your equipment.

How do I maintain an oxygen concentrator?

The following items need to be cleaned regularly:

Particle screen – To ensure adequate air flow through the device, the particle screen should be cleaned on a weekly basis using a mild detergent and water. The particle screen must be air dried before reuse. To order new particle screens click here.

Surface – The surface of an oxygen concentrator should be regularly cleaned using a mild detergent and water. Important: The concentrator should never be submerged in water.

The following items need to be replaced regularly:

Nasal Cannula – Consult with your physician or contact Inogen for purchase information.

Columns – The device will advise a low priority message on the display screen and alert with a double beep with a solid red or yellow light that Column maintenance is required within 30 days. To order new columns click here then follow the instructions below for replacing the column assembly.

  1. Turn off the Inogen One G4 concentrator by pressing the power button.
  2. Remove the concentrator from the carry case, if applicable.
  3. Remove the battery from the concentrator by pressing and holding the battery latch button and sliding the battery off.
  4. Place the concentrator on its side so that the underside is visible. The metal column assembly can be seen on one side of the device.
  5. Unlock the column assembly by pushing the latch button away from the columns.
  6. While holding the button open, slide the column assembly out of the device by pulling on the column pull handle.
  7. Remove the columns completely from the device (both columns are removed as one piece).
  8. Remove the four dust caps, two at the top of the columns and two near the bottom, making sure there is no dust or debris where the dust caps were located.
  9. As soon as the dust caps are removed, insert the column assembly into the Inogen One G4.
  10. Push the column assembly into the device so that the columns are fully seated into the Inogen One G4 and the spring loaded latch button has fully returned to the closed position.
  11. Connect the AC power supply cord to the Inogen One G4 and plug into an electrical outlet. DO NOT POWER on the device.
  12. Press and hold the plus (+) and minus (-) buttons for 5 seconds. The screen will display “sieve reset” message, and the buttons can be released.
  13. Press the alert button (bell) once and screen will display “sieve reset success.”
  14. Press the power button to turn on the device and use normally.
  15. If you are using the Inogen Connect App, navigate to the Advanced screen, then to Additional Information screen and click on the Column Reset button.

Is the Inogen One pulse dose? Can I use it at night?

Yes, the Inogen One is pulse dose, but we have developed new pulse dose technology, Intelligent Delivery Technology. Inogen’s Intelligent Delivery Technology is highly flexible to changing environments and meters oxygen delivery through the system to promote increased oxygen delivery during sleep for most patients. As breathing rate slows, Inogen’s Intelligent Delivery Technology increases each bolus dose. The technology in each Inogen One is effective at providing the necessary oxygen for most ambulatory patients during all phases of daily activity and during sleep. The Inogen One is designed to be used 24 hours a day, 7 days a week.

Can I smoke around my oxygen concentrator?

Open flames should always be avoided where oxygen is in use. That includes matches, lighters, candles or smoking in any form. Anyone who wishes to smoke should do so out of range of the unit.

Can I take the Inogen One onboard commercial aircraft?

Yes, with the Inogen One, traveling with your oxygen is easy. The FAA now allows the Inogen One aboard all commercial aircraft whose flights originate or terminate within the United States. Check with your airline provider for any inflight restrictions before arriving at the airport. Bring enough charged batteries with you to power your Inogen One for no less than 150% of the expected duration of the flight, plus a conservative estimate of unanticipated delays.

For questions regarding the Inogen Connect App, click here.

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