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Care and Maintenance of Your Inogen One G3

INOGEN ONE G3, G3 care, Inogen One G3 maintenanceRegular care and maintenance of your portable oxygen equipment will not only extend the life of your oxygen supplies, but it will guarantee that you’ll receive optimal air flow with uninterrupted service. The following guidelines are recommended by Inogen One G3 to keep your oxygen equipment in tip-top condition:

Battery Care for the Inogen One G3

The Inogen One G3 Concentrator comes with a Lithium Ion Battery. To sustain the life of your battery and ensure optimal performance of your Inogen One G3 concentrator, keep the following guidelines in mind:

  • Use only the Inogen One G3 Battery with Your Inogen One G3 Concentrator.
  • Keep your battery dry at all times. If it gets wet, stop using it and discard it immediately in the appropriate trash receptacle.
  • A single Inogen One G3 battery powers the concentrator for up to 4.7 hours in most temperatures. However, to extend the run-time of your battery, avoid using it in temperatures less than 41˚F (5˚C) or higher than 95˚F (35˚C).
  • Store your batteries in a cool, dry place while they still have a partial charge of 40-50%.
  • Label multiple batteries (A, B, C or 1, 2, 3 etc.) and rotate their use accordingly.
  • Don’t allow your battery to remain dormant for more than 90 days at a time.

Nasal Cannula

The nasal cannula that you use depends upon which oxygen supply company you choose. Whichever brand suits your needs, Inogen One recommends that you change your nasal cannula on a regular basis according to your health care provider’s recommendation and the manufacturer’s instructions. Additionally:

  • To ensure proper breath detection and efficient oxygen delivery, your nasal cannula should be single lumen with tubing not longer than 25 feet.
  • For best results, use only a high flow nasal cannula like the Salter 1600Q. Others may restrict your oxygen delivery and/or not attach securely to the Inogen One G3 Concentrator.

Concentrator Case

Keeping your Inogen One G3 concentrator clean and dust-free will help keep it in top working order:

  • Wipe down the outside case of your Inogen One G3 Concentrator with a clean cloth dampened with water and a mild detergent (Dawn works great). Avoid using harsh chemicals such as isopropyl alcohol, ethylene chloride or petroleum-based products to clean your oxygen equipment.
  • To reduce the risk of electrical shock and damage, never submerge your Inogen One G3 concentrator or any of its accessories in water or allow it to come into contact with water.

Particle Filters

Your Inogen One G3 Concentrator comes equipped with two particle filters. Both must be cleaned weekly to ensure ease of air flow. After removing the filters from the front of the device:

  • Clean your particle filters using water and a mild dishwashing detergent such as Dawn. Rinse well and let air dry before re-using them. If you live in a dusty environment, it’s recommended that you clean your particle filters more often.

Keeping your oxygen equipment clean and well-maintained will allow you to receive superior, portable oxygen delivery for many years to come. For more information about care and maintenance of the Inogen One G3 Concentrator and all its parts, refer to the Inogen One User Manual.

 

Author: Deborah Leader RN, BSN, PHN

56 thoughts on “Care and Maintenance of Your Inogen One G3”

  1. Ann Dales says:

    I own a inogene one and live in Vancouver BC.
    Please tell me where I may get my concentrator serviced?
    Thank you
    Ann

  2. Debby B says:

    I live in Canton, IL Where or how do I have Inogene One cleaned?

    1. Web Admin Web Admin says:

      Hello, what do you mean by cleaned? You can get replacement parts at – https://www.inogen.com/products/inogen-oxygen-accessories/. You may just need to replace your filters or columns.

  3. Regina says:

    My mother's G3 is alarming for low oxygen after approximately 1 hour of use. We live in RI. Does the unit need to be shipped to the manufacturer to be serviced?
    Thank you

    1. Web Admin Web Admin says:

      It sounds like you need to replace the columns on the machine. You can but them online – https://www.inogen.com/product/inogen-one-g3-columns/. Have you replaced them before? Inogen recommends replacing the columns every 18 months to two years. In certain operating conditions, earlier replacement may be required. The Inogen One G3 will let you know when it is time for replacement.

  4. Bill says:

    Can we purchase maintenance items such as the Nasal Cannula, hoses etc. directly from the mfg. If so please send me a link so I can go shopping.

  5. john sullivan says:

    I purchased an Imogen G3 for my mother and it is throwing an error code '02 Service Soon'. I purchased it second hand and can't find anyone to service it. Can you help and suggest someone to service the unit? I live in Whitman, MA

    1. Web Admin Web Admin says:

      This URL will help – http://support.inogen.com/support/home. Have you replaced the columns?

  6. Bobby Ross says:

    I live in Mississippi and need to get my Inogen G3 serviced. Could you give me a name or address so I can get the service done?
    Thanks,
    Bobby Ross

    1. Web Admin Web Admin says:

      Are you getting an error code? You can look over our self help portal – http://support.inogen.com/support/home. This link will give you all the information you need about your Inogen One.

  7. Dinba says:

    What is the USB for?

    1. Web Admin Web Admin says:

      We use the USB to pull information from the machine.

  8. LARUE DANNELLY says:

    My husband no longer needs to use oxygen, so we would like to store our machine and the two batteries . Can you tell me how I should store the machine and batteries for a long term period. thank you.
    Mrs Morris D. Dannelly

    1. Web Admin Web Admin says:

      The machine should store for a while. This issue is the batteries, they work just like a laptops batteries. If you don't use them they will not hold a charge over time.

  9. Eyal Sayag says:

    I own a inogene one G3 and live in Israel.
    Please tell me where I may get my concentrator serviced?
    Thank you
    Eyal.

    1. Web Admin Web Admin says:

      Hello, this is a list of our international distributors – https://www.inogen.com/international-distributors/.

  10. Elizabeth Barton says:

    I live in Gower MO could you please tell me where to get my inogen one serviced

    1. Web Admin Web Admin says:

      Are you getting an error message? You may need to replace the columns and they can be purchased online – https://www.inogen.com/product/inogen-one-g3-columns/.

  11. Bobby Ross says:

    Is there a filter under the battery on the G3 that has a plastic cover with 4 star shaped head screw? What size wrench fits those screws and are we to clean that filter as well?

    1. Web Admin Web Admin says:

      They are called Torx screws. The filter you see is part of the internal system. You do not need to change it. You do need to change the filters on the side of the machine from time to time. Have you replaced them before? You can order them on from the web site.

  12. Bobby Ross says:

    Thanks. and yes I recently changed those 2 particle filters.

  13. carolyn klein says:

    I have a concentrator which I use at home. Does it need any filters? cleaned or maintained with preventative care? 1020001 ref ever/flo is only number I could find. This machine has worked with no problem for a year plus, but my husband thought perhaps some maintenance was needed. Thank you.

    1. Web Admin Web Admin says:

      Replacement eco-friendly particle filters keep dust, pet hair, and other air-borne contaminants away from your oxygen.

      The removable particle filters cover the air intake screens to filter out dust, pet hair, and other air-borne contaminants. They are washable and reusable, making them one of the eco-friendly features of Inogen concentrators. Users should wash and dry the filters weekly (more often in very dusty environments) to help keep the concentrator working properly.

      Inogen recommends replacing the filter when it become misshapen or when the screen is damaged. Replacement filters for the G2 and G3 portable concentrators are sold in packs of two; the replacement for the At Home filter is a single, larger filter. Take a look at the filters – https://www.inogen.com/product/g3-replacement-particle-filters/

  14. Marvin Smith says:

    i Occasionally get a red light. how would i know when column needs replacing

    1. Web Admin Web Admin says:

      Hi Marvin, Please check out our "Change Columns Soon" page: https://www.inogen.com/change-columns-soon-inogen-at-home-gs-100/

      If you still have questions, please go to our Customer Care Self-Service Portal: http://support.inogen.com/support/home

  15. Mary M. Murry says:

    The comment display window on the top of our Inogen One does not display any info as it should e.g. time remaining on battery or the flow rate. What can be done?

    1. Inogen Inogen says:

      Hi Mary, We recommend that you call our Customer Care at 1-877-466-4364. They can help you troubleshoot.

  16. Janice Leaverton says:

    I received rods for my G3 but you did not include a return envelope. Please advise.

    1. Inogen Inogen says:

      Hi Janice, Please follow your local governing ordinances for disposal and recycling of your Inogen One® G3 accessories. If WEEE regulations apply, please do not dispose of in unsorted municipal waste. Your local recycle center will be able to go over all your options.

      1. Janice Leaverton says:

        Are you saying you don't want the used rods returned?

  17. Judy says:

    Hello, I was advised to change the output filter on my Inogen One G3, The output filter is located behind the place you attach your cannula. Do you sell this filter and what would be the cost?

    1. Inogen Inogen says:

      Hi Judy, Yes we do sell Inogen One G3 Replacement Particle Filters. Does your Inogen One G3 have 4 flow settings or 5? If it has 4 flow settings, please order this filter: https://www.inogen.com/product/g3-replacement-particle-filters/
      If it has 5 flow settings, please order this filter: https://www.inogen.com/product/g3-replacement-particle-filters-1-5/

  18. Marc says:

    Where can I purchase a fuel cell ( O2 sensor) for my inogen one

    1. Inogen Inogen says:

      Hi Marc, You can purchase a Pulse Oximeter which will measure your heart rate and your oxygen saturation. For more information and to purchase a Pulse Oximeter, please visit: https://www.inogen.com/product/pulse-oximeter/

  19. Ruth says:

    I have an Inogene 3 system. Love it. I have replaced the columns for the second time. But with the second replacement, I am still getting the 02 error message. What's happening. Is there something else.

    1. Inogen Inogen says:

      Hi Ruth, Please call Customer Care at 1-877-466-4364 and discuss this with an advocate. We need more information before we can advise you on your problem.

  20. Sherma Rudkin says:

    How do I get new cannula tubing?

    1. Inogen Inogen says:

      Hi Sherma, Although we do not sell cannulas, if you do need a new one most pharmacies (like Walgreen's, CVS, etc.) carry them.

  21. Robert Caraher says:

    The AC cord for my G2 only works if it’s stretched extremely taut, thus making the connection in order to charge it. Once I’ve stretched it tight and made the connection, I use duct tape to hold the cord in place. Is there any way this can be repaired?

    1. Inogen Inogen says:

      Hi Robert, It sounds like your AC cord needs to be replaced. To purchase a replacement, please visit: https://www.inogen.com/product/ac-power-supply/

  22. Darla Brantley says:

    My mother's G2 is alarming low oxygen almost immediately after turning it on. Where can I have it serviced. I keep the batteries charged and clean the filter.

    1. Inogen Inogen says:

      Hi Darla, Please call Customer Care at 1-877-466-4364.

  23. Beverly says:

    Regarding Judy's question posted July, 2017: My husband purchased an Inogen One G3 5/2014. We do not see a place for the output filter. Do we have to remove the cannula metal connector? He does not recover as quickly as he used to on the Inogen. No error codes are noted.

    1. Inogen Inogen says:

      Hi Beverly, Please call our Customer Care department at 1-877-466-4364.

  24. Marsha says:

    I am a NICU nurse for a small level 2 nursery. I was curious if your product has the ability to deliver lower Oxygen % at infant flow rates. It is cumbersome to have to frequently change both O2 and compressed air tanks on a transport bed. These beds have battery backup so if your device could give a flow from 5-10 lpm at varying percentages of O2 it would be a better tool. We give cpap from 5-10 lpm but use 21% to 40% usually.

    1. Inogen Inogen says:

      Hi Marsha, Thank you for your questions. I will pass your email address to our B2B Sale Representative and he will follow up with you.

  25. Kean says:

    The filters don't appear to be removable on our G3

    1. Inogen Inogen says:

      Hi Kean, The filters are removable on all of our Inogen One G4. If you are having a difficult time removing them, please call our Customer Support department at 1-800-630-3144.

  26. ken mitchell says:

    do you have an email address for help for those of us unable to use phone due to hearing loss?

    1. Inogen Inogen says:

      Hi Ken, For customer support please email info@inogen.net

  27. Ronna says:

    I always hear a little beeping when I have my machine on and using it. What does that noise mean?

    1. Inogen Inogen says:

      Hi Ronna, The beeping or puffing noise is the sound of your POC mechanically converting normal air to medical-grade oxygen.

  28. Eve says:

    Hi, my warrantee is over, I purchased the inogen second hand but it was not used regularly. I used it also only on exertion.
    My machine showed service soon , I called inogen and they said I needed to order new columns but my unit stopped charging completely.
    I was charging it and instead of charging it, it emptied it completely and now there is no response when I use the
    charger.
    I am surprised that such an expensive machine needs so much maintenance.
    I live in montreal,Canada , another reason making it difficult to have a maintenance as it costs a fortune to send back
    Please advise is there a place here that does maintenance or advise what I should do now?
    Thank you
    Is there a place within Canada or near

    1. Inogen Inogen says:

      Hi Eve,
      Thank you for contacting us. Unfortunately, we do not have a company in Canada that we can suggest for repair and maintenance. Please call us at 877-466-4364 and we can discuss the potential costs for you to send it to us. Further, we can help you troubleshoot it over the phone. Thank you.

  29. Ken wallace says:

    Where can I get a manual for a Imogene one g3

    1. Inogen Inogen says:

      Hi Ken,
      You can visit this section of our website…https://www.inogen.com/support/inogen-manuals/
      Thank you!

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