FAQs

Customer Care

FREQUENTLY ASKED QUESTIONS

Find the answers to many common questions here.

 

Q: What are the Inogen One’s specifications (weight, battery life, etc.)?

A: View our Inogen One Specifications.

 

Q: Is the Inogen One covered by Medicare?

A: Yes, the Inogen One Oxygen Concentrator is covered by Medicare and many private insurance plans. Call today to see if you are eligible to receive the Inogen One at little to no additional cost (*co-payments and deductibles may apply).

 

Q: Where can I get more information?

A: To receive a free brochure on the Inogen One, call us toll free today at 1-800-630-3144.

 

Q: Can I take the Inogen One onboard commercial aircraft?

A: Yes. With the Inogen One, traveling with your oxygen is easy. The FAA now allows the Inogen One aboard all commercial aircraft whose flights start or stop within the United States. Get more information.

 

Q: Is the Inogen One pulse dose? Can I use it at night?

A: Yes, the Inogen One is pulse dose, but we have developed new pulse dose technology. The Inogen One is designed to be used 24 hours a day, 7 days a week. The technology in each Inogen One is effective at providing the necessary oxygen for most ambulatory patients during all phases of daily activity and during sleep.

 

Q: How long does the Inogen One battery last?

A: View our latest specifications on battery life by clicking here. The Inogen One battery is charged by plugging it into a power source, whether that be an electrical outlet or the cigarette lighter socket in a car.

 

Q: Can I smoke around my oxygen concentrator?

A: Open flames should always be avoided where oxygen is in use. That includes matches, lighters, candles or smoking in any form. Anyone who wishes to smoke should do so out of range of the unit.

 

Q: How do I maintain an oxygen concentrator?

A: The following items need to be cleaned regularly:

  • Particle screen – To ensure adequate air flow through the device, the particle screen should be cleaned according to the manufacturer’s instructions, generally on a weekly basis, using a mild detergent and water. The particle screen must be air dried before reuse.
  • Surface – The surface of an oxygen concentrator should be regularly cleaned according to the manufacturer’s instructions, using a mild detergent and water. Important: The concentrator should never be submerged in water.

The following items need to be replaced regularly:

  • Nasal Cannula – Consult with your physician or equipment provider for replacement information.
  • Filter – Most oxygen concentrator manufacturers provide filters in a replacement kit, so it can be replaced whenever necessary.

 

Q: My tank provider told me that the Inogen One G3 is noisy.  Is this true?

A: It is true that all portable oxygen concentrators (POC) make a sound, as they are mechanically converting normal air to medical-grade oxygen.  If you currently have tanks, you are accustomed to having little or no sound when using them.  However, the freedom and portability you get with a POC far outweighs the slight hum and whoosh of the Inogen One G3.  This, like any “white noise” you encounter daily, will soon fade into the ambient sound of the world around you!

The Inogen One G3 is one of the quietest POCs on the market.  To hear an amplified recording of the characteristics of its sound, click play below.

 

Q:  I heard something in the news about rechargeable batteries causing fires, and that they were no longer going to be allowed by the airlines.  Does this mean that I can’t use my Inogen One when I fly?

A:  No – you can rest assured that the Inogen One G2 and G3 are still approved by the FAA for transport and use on domestic airlines.  In addition, you can transport extra Inogen One lithium ion batteries as long as these are packed in your carry-on baggage.  Please contact the airline with which you’ll be traveling ahead of time to determine their specific guidelines for transporting and using oxygen on board their aircraft.

For more information on the FAA’s ruling regarding lithium ion and other types of batteries, you’ll find a comprehensive summary at http://www.faa.gov/about/initiatives/hazmat_safety/

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