FAQs

FREQUENTLY ASKED QUESTIONS

Find the answers to many common questions here.

 

Q: What are the Inogen One’s specifications (weight, battery life, etc.)?

A: View our Inogen One Specifications.

 

Q: Is the Inogen One covered by Medicare?

A: Yes, the Inogen One Oxygen Concentrator is covered by Medicare and many private insurance plans. Call today to see if you are eligible to receive the Inogen One at little to no additional cost (*co-payments and deductibles may apply).

 

Q: Where can I get more information?

A: To receive a free brochure on the Inogen One, call us toll free today at 1-800-630-3144.

 

Q: Can I take the Inogen One onboard commercial aircraft?

A: Yes. With the Inogen One, traveling with your oxygen is easy. The FAA now allows the Inogen One aboard all commercial aircraft whose flights start or stop within the United States. Get more information.

 

Q: Is the Inogen One pulse dose? Can I use it at night?

A: Yes, the Inogen One is pulse dose, but we have developed new pulse dose technology. The Inogen One is designed to be used 24 hours a day, 7 days a week. The technology in each Inogen One is effective at providing the necessary oxygen for most ambulatory patients during all phases of daily activity and during sleep.

 

Q: How long does the Inogen One battery last?

A: View our latest specifications on battery life by clicking here. The Inogen One battery is charged by plugging it into a power source, whether that be an electrical outlet or the cigarette lighter socket in a car.

 

Q: Can I smoke around my oxygen concentrator?

A: Open flames should always be avoided where oxygen is in use. That includes matches, lighters, candles or smoking in any form. Anyone who wishes to smoke should do so out of range of the unit.

 

Q: How do I maintain an oxygen concentrator?

A: The following items need to be cleaned regularly:

  • Particle screen – To ensure adequate air flow through the device, the particle screen should be cleaned according to the manufacturer’s instructions, generally on a weekly basis, using a mild detergent and water. The particle screen must be air dried before reuse.
  • Surface – The surface of an oxygen concentrator should be regularly cleaned according to the manufacturer’s instructions, using a mild detergent and water. Important: The concentrator should never be submerged in water.

The following items need to be replaced regularly:

  • Nasal Cannula – Consult with your physician or equipment provider for replacement information.
  • Filter – Most oxygen concentrator manufacturers provide filters in a replacement kit, so it can be replaced whenever necessary.
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