Our core values provide a framework for our daily decisions and help us truly enjoy the work we do at Inogen. They are the guiding principles that drive our vision of making innovative respiratory products the standard of care for improving the health, well-being, and mobility for our patients.
At Inogen, we value diversity, equity, inclusion and belonging. We are committed to creating an environment where everyone, from any background, can do their best work. This is central to our mission to serve patients through innovative products. We know that having varied perspectives helps spark innovative ideas, generates continuous improvement, and leads to great customer service.
We monitor our own results; initiate improvements; raise issues and propose solutions; take initiative to make decisions and communicate proactively; promote and support empowerment at all levels of the organization.
We value honest conversation to resolve conflict – both vertical and horizontal – without fear of retaliation; We transparently share information, respect others, and listen with an open mind.
We have a mindset of a passion for excellence and always strive for the most efficient and effective process; We address root causes in corrective action and improve quality; We make sure it’s better tomorrow than it is today.
We honor commitments and take ownership of mistakes; We always do the right thing, not the easy thing.
We exhaust every possibility to meet commitments to internal and external customers with courtesy and professionalism. We treat every customer interaction as an opportunity to create a positive impression of Inogen, and we place customer needs above our own.